Privacy policy
Last updated: June 8, 2026
This Privacy Policy explains how Crem collects, uses, stores, and protects information when you browse our website, create an account, place an order, contact us, or use our delivery and customer support services.
1. Information we collect
- Account and contact details, such as your name, phone number, email address, and saved delivery addresses.
- Order and checkout details, including selected items, delivery instructions, schedule preferences, payment method, invoice reference, and order status.
- Customer support information you choose to share when contacting us by phone, email, social media, or website forms.
- Technical information, such as device type, browser, IP address, pages visited, session activity, cookies, and similar analytics data.
2. How we use information
- To process orders, arrange delivery, send order updates, and provide customer support.
- To manage customer accounts, saved addresses, carts, and checkout preferences.
- To improve product availability, website performance, fraud prevention, and customer experience.
- To communicate service updates, policy changes, and promotional information where permitted by law or your preferences.
3. Payments
Online payments are processed through approved payment gateway providers. Crem does not store full card numbers or sensitive payment authentication details on this website.
4. Sharing information
We may share necessary information with delivery partners, payment processors, technology providers, customer support tools, fraud prevention services, and legal or regulatory authorities when required. We do not sell customer personal information.
5. Cookies and analytics
We may use cookies and similar technologies to keep the site functional, remember cart or account sessions, measure site performance, and understand how visitors use Crem online. You can control cookies through your browser settings, but disabling them may affect checkout or account features.
6. Data retention
We keep information only as long as needed for order records, customer service, accounting, legal compliance, security, and business operations. When information is no longer required, we delete or anonymize it where practical.
7. Security
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No online system is completely risk-free, so customers should keep account credentials secure and contact us if they notice suspicious activity.
8. Your choices
You may request access, correction, or deletion of your personal information, subject to order record, legal, fraud prevention, and operational requirements. You may also request that we stop sending non-essential marketing communications.
9. Children's privacy
Our services are intended for customers who can lawfully place orders. We do not knowingly collect personal information from children without appropriate consent.
10. Contact us
For privacy questions or requests, contact Crem at connect@crem.com.bd or call 01335-151534.